FAQ

 

Below are answers to some common questions, but we like to hear from you, so if you can’t find what you’re looking for please contact us.

Cable length

How we measure our cables:

Instrument Cables and Europatch Patches are measured from the point at which the connector handle meets the connector plug, so that the cable is the specified length when both ends are plugged in.

Pedalboard Patches are measured from the point at which the cable meets the connector, so that the exposed cable is the specified length.

Pancake Plug Orientation

Pancake Pedalboard Patches can be built in U-shape or Reverse orientation:

Lifetime Guarantee - how does this work?

When you invest in our cables, you do so knowing that they are built to last. In the unlikely event that you experience a fault or failure due to assembly or components, we are happy to repair or replace your product.

Our cables are built using replaceable components to help us reduce waste. Unlike an inexpensive moulded cable, we are able to replace or repair every element that make our cables what they are. We would kindly encourage you to request this option if you ever need to return a product due to a fault. While we would be happy to replace the entire cable, we ask our customers to get on board with our mission and accept repairs, which would be fully tested and guaranteed as with a new purchase.

If you need to return a failed cable, please get in touch using our Contact form and we will guide you through the process.

PLEASE NOTE: Lifetime Guarantee is void if the cable heatshrink has been intentionally damaged, adapted or removed.

What's with your choice of connectors?

Minimal. Contemporary. Classic.

We wanted to keep our designs clean, simple yet reliable. There are hundreds of options out there and we’ve chose to offer what we think strike a good balance between design and functionality.

All our connectors are primarily nickel plated brass or zinc to give a classic feel and to reduce the amount of plastic used.

Rean are a Neutrik brand and are a great option for those who demand high performance at a lower budget. Material specifications:

Contacts: Brass | Shell: Zinc diecast | Shell plating: Nickel

Switchcraft are slightly more heavy duty and you can feel it just in the weight of the plugs. Manufactured in the US, they are a well established and highly regarded brand. Material specifications:

280

Tip and body: Nickel plated brass | Terminals: Electro tin plated brass | Handle: Nickel plated brass

226

Tip and body: Nickel plated brass| Tip terminal: Tin plated brass | Sleeve terminal: Tin plated steel | Handle: Copper and nickel plated die cast zinc

228

Tip and body: Nickel plated brass | Terminals: Electro tin plated brass | Handle: Nickel plated steel

Our standard pedalboard patches use a generic brand pancake jack. While these are pretty lightweight, they have a very low profile and are perfect for those who generally don’t need to re-patch often. For increased durability we highly recommend upgrading to Switchcraft 228 plugs. While they have a larger profile than the generic brand, they offer a more solid build and would stand up to more frequent re-patching and to the rigour of touring.

We are constantly reviewing the products we use and are always researching new products to add further options in the near future. Keep an eye on our Instagram grid for news and offers.

Delivery & Returns

DELIVERY

United Kingdom

A flat rate of £3.50 will be applied to all orders under £40.00.

All orders over £40.00 are shipped for free.

We ship as standard using the Royal Mail Standard 2nd Class service. Please contact us if you would like to use a different service. Additional fees may apply.

International

We ship using Royal Mail International Standard or Royal Mail International Tracked & Signed services. Prices can be calculated for your location when viewing your cart.

For orders over 2kg in weight, we use an alternative courier service.

Please contact us if you would like to use a different service. Additional fees may apply.

 

RETURNS

We hope our customers are delighted with every cable they order from Loaded for Bear, but if you’re unhappy for any reason, you have 14 working days to return the item(s) to us.

To arrange a return, please use our Contact for detailing the items you’ll be returning and the reason why.

Products must be returned in their original packaging, undamaged and “as new” unless, of course, that damage in transit is the reason for the return (if this is the case, we would appreciate it if you could take photographs of the damage on the items arrival and send them to us along with your returns request).

If the error is ours and you have received the incorrect item, your goods have been damaged in transit, or they are faulty in some way, we can refund postage costs for the return. In all other cases, the customer is liable for all return postage costs, and understand that they return items at their own risk.

We strongly recommend obtaining a proof of postage certificate, and additional insurance, wherever necessary, to cover the value of the goods being returned, as we cannot refund products that have been lost or damaged in transit.

We will process your refund or replacement as soon as possible- usually within 5-7 working days of receipt of the returned item.

Privacy & Cookie Policy

PRIVACY POLICY

Privacy Policy

COOKIE POLICY

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: loadedforbear.co.uk

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

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How can I control the cookie preferences ?

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In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.